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Technical Support

Technical Support

Interlinked support

Luminator Technology Groups provides a wide range of support, all designed to ensure your teams are able to utilize our solutions to their capacity, and maintain on-going performance. We’ve built our support services in a way that allows us to be flexible and find a solution with you.

The most important component of this support is our remote technical support and on-site field services. This wide range of support ensures your team has access to the as quickly and as comprehensive as needed. No other industry provider offers support in as many locations worldwide. Our goal is to deliver efficiency right from the very start.

For fastest service, open a ticket via the Customer Service Portal.


+1-888-288-8721 Ext 1


Access to secure content including technical tips, software downloads, firmware updates, manuals and training is now available on our new Knowledge CenterPLEASE NOTE the existing Download Center on will be closed later this year. All content can be found in our new KNOWLEDGE CENTER, available now with a streamlined access process. Click here and then, when the new page opens, click sign in in the upper right corner. General log-in instructions can be found here.

Support where you are

Luminator’s global service network is constantly expanding. Our goal is to support you quickly, competently and efficiently whenever you need help. Our certified field technicians offer on-site service options ranging from yearly contracts to periodic preventative maintenance checks. Whether they’re arranging spare parts or providing on-site assistance, our technicians are there for you. They will work out the best possible solution to keep your solutions functioning smoothly for a long time after initial deployment.

Contact us

Software support

Transport technology is impossible without user-friendly software that works across different systems and interfaces. That’s why we provide our customers with the most comprehensive and easy to use solutions. Our support staff will assist you and provide advice and support throughout the entire process – from the initial configuration to system updates in subsequent years. Send an email to the This email address is being protected from spambots. You need JavaScript enabled to view it..

Customer service portal

By using our customer service portal and online knowledge base, you can stay current of the status of your request as we work towards solution with you, interactively. 


Our service centers in Germany and Texas are our center of excellence for hardware repairs and software technical services. In these locations, our staff combines product expertise and in-depth knowledge of our customers’ specific applications and others deployed all around the world. These centers are equipped with the latest analytical tools as well as measuring and test devices.

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