We subject our QMS to annual accreditation surveillance audits and quarterly 3rd party audits plus monthly internal audits to ensure the QMS is performing to its highest level.
As part of the QMS, our US team utilizes an online corrective action database to capture opportunities for improvement. Corrective action submittals are reviewed by cross functional team then followed up to verify effectiveness. The corrective action system covers corrective action requests/reports (CARs), preventative action requests (PARs), supplier corrective action requests (SCARs), and Failure Analysis (FA) report.
Quality training is core to our success. Employees are trained at the beginning of their employment and throughout their tenure at Luminator. We strive to maintain their competence level for building quality into the product. We have many specialty areas including certified FAA DMIRs, and personnel with customer ODA status.